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cox homelife care

Cox Homelife Care

Stay fearless

The Homelife Care Medical Alert System is on call 24/7, giving caregivers peace of mind and seniors the confidence to live independently.

To learn more or to sign up now, please call: (800) 556-7709

homelife care benefits

Less doubt, more doing

Homelife Care provides everything families need to feel as comforted as seniors feel independent.

Homelife Lock in house blue green gradient

Safe and simple

Homelife Care is easy to use. We'll even set it up and teach you and your loved one how to use it.

Help plus sign with blue green gradient

Help in many ways

Push a button, pull a cord, use voice commands or even let your fall detection pendant make the call for you.

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Homelife Care App

Schedule medication reminders and stay updated with notifications if your loved one calls for help.

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Care you can rely on

A free cellular connection keeps the Hub reliably online-no internet or phone line needed.

homelife care plans

Ready to get started?

Professional installation and in-home training included—no additional cost, no long-term contract.

Homelife new home hub and pendant and family app

Homelife Care Home

Protection at home

$3499/mo

That's only $1.17 a day!

*One-time equipment charge of $50, which can be spread across 4 months for payment. Additional devices can be purchased separately.

24/7 professional monitoring


Home Hub, including cellular connection*

  • Protection while at home with two-way communication
  • 24-hour battery backup

Automatic Fall Detection Pendant


Family App

  • Appointment & medication reminders
  • Emergency notification; location details update from home location if transported to hospital
  • Severe Weather Alerts based on senior's home address
  • Indoor & outdoor temperature threshold notifications
Homelife go package started kit new hub

Homelife Care Go

Protection in and away from home

$4499/mo

That's only $1.50 a day!

*One-time equipment charge of $50, which can be spread across 4 months for payment. Additional devices can be purchased separately.

24/7 professional monitoring


Go Hub, including cellular connection*

  • Protection while at home and on-the-go with two-way communication
  • 24-hour rechargeable battery with charging cradle

Automatic Fall Detection Pendant


Family App

  • Appointment & medication reminders
  • Emergency notification displays senior's incident location and "get directions"; location details update if transported to hospital
  • Severe Weather Alerts based on senior's home address

Call us at (800) 556-7709

Prefer we call you?

Available only in Cox Oklahoma service areas. $34.99/mo  (Homelife Care Home) or $44.99/mo (Homelife Care Go) includes professional care services only. Base Kits for either service package includes one pendant and Hub for $50 and includes professional setup and training. Voice Enabled Device is an optional add-on for $59.99. Applicable taxes, feess and surcharges are add'l. Cox Homelife Care is subject to the terms and conditions of its Subscriber Agreement. Homelife Care app is free (msg & data rates may apply) and subject to its Terms of Use. Homelife Care service may be discontinued at any time. Prices and offers are subject to change. Other restrictions or conditions may apply. Cox Homelife CareSM is a trademark of Cox Communications, Inc. All rights reserved.

© 2019 Cox Communications, Inc. Cox Homelife Service provided by Cox Advanced Services Oklahoma, LLC-License #2002.

*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.

What is Homelife Care?

Call (800) 556-7709 to sign up for Homelife Care today or to get more information.

Meet the safety suite

Our devices work together to put your mind at ease and your loved one in control.

Homelife care device Hub with cox homelife care logo three buttons

The Home Hub

The Hub connects seniors to trained care professionals anytime, any day.


See details

Homelife care device Go Hub

The Go Hub

The Go Hub is for seniors that are in and away from home, and keeps them connected to trained care professionals wherever they are.


See details

Homelife care device automatic fall detection pendant

Automatic Fall Detection Pendant

If someone falls, it automatically calls for professional help and alerts family through the app.


See details

Homelife care voice enabled device with emergency call button

Voice-Enabled Device (Optional)

In an emergency, seniors can call a trained expert just by saying, "call 911".


See details

homelife care app

You're always in the know

Homelife Care FAQs

MEDICAL ALERT SYSTEM

Why choose a Medical Alert System?

Your cell phone may not always be in reach when you fall or need help.
Unlike a cell phone, the Homelife Care system is designed always to be on you and ready. Even if you are unable to dial your phone, the system will automatically call for help with our Automatic Fall Detection Pendant.
  
When calling 911 on a cell phone, operators do not know your name, your location, or any other important information.
This means precious time is spent determining these details before help is dispatched. With our At Home System, our Care Professionals know exactly where to send emergency services, since your home address is on file. With our Go System, the Hub is equipped with GPS, providing our Care Professionals with your exact location – whether you are at home or on the go.

Homelife Care allows you to call for help with the press of a button or simple voice command.
Cell phones can be difficult to use and dial correct numbers in an emergency. Homelife Care service includes unlimited calls to our Care Center.
Homelife Care will not charge you for any calls, including calls for system testing or false alarms. Any fees for response by emergency services, including for false alarms, are based on your area’s laws for ambulatory and emergency services.

The Homelife Care Go System protects you both at home and on the go. The Homelife Care Home System is designed to protect you while you are at home. Whichever system you choose, we recommend that you always wear the Automatic Fall Detection Pendant hanging from the lanyard around your neck, as it works within up to 600 feet of the Home Hub (about two football fields) and within up to 350 feet from the Go Hub (about one football field) and will send for help right away if a fall is detected.

Your Homelife Care System includes a free Family App that’s downloadable from the Apple App Store or Google Play Store. The App:

•    Keeps loved ones informed without disturbing seniors. In the event of an emergency, the App automatically sends alerts to caregivers.

•    Caregivers can schedule reminders for medicines and appointment times within the App. Both caregivers and seniors have the app, they can now see severe weather alerts based on the senior’s current location.  With Homelife Care Go service, the app will provide a link with directions. (Note: The app does not control GPS, it shares the static address that will link you to Google or Apple Maps.)

•    In the event of an emergency, the App displays the following information to the caregiver:
o    The name of senior
o    The time of the incident and the time since the incident was reported
o    A “Call” button to connect with Homelife Care support if needed

•    With the Go System, the App will display the senior’s location at the time of incident and a “get directions” prompt that sends location information to the caregiver’s phone’s navigation app. The “get directions” feature helps caregivers go directly to the location of the emergency if needed. If the user is transported to the hospital, the address will be updated to the location of the hospital.

•    With the At Home System, if the user is transported to the hospital, the address will display the location of the hospital. It also displays indoor and outdoor temperatures recorded from the At Home Hub in real-time and sends notifications when temperatures become too warm or too cold based on the thresholds set up by caregivers.

Yes, it’s possible to have the monthly bill for Homelife Care sent to any address, regardless if the bill-to address is in our coverage area. Also, the upfront equipment fees can be divided to four (4) monthly installments.

EQUIPMENT AND ACCESSORIES

Will The Hub work if I lose power at my home? How long is the battery life?

Homelife Care Hubs are designed to function on temporary battery backup power to keep you connected in the event of a power outage. As long as the Hubs have power, the cellular connection keeps you connected to our Care Professionals who provide emergency assistance. The caregiver(s) on your account will be notified via the Family App if the battery of the Voice Enabled Device or Automatic Fall Detection Pendant needs replacing.

Battery Life
The battery life of each Homelife Care device varies:
•    At Home Hub
o    Includes a rechargeable battery and should always remain plugged in. In the event of a loss of power, the At Home Hub will operate on battery backup for up to 24 hours.


•    Go Hub
o    Powered by a rechargeable battery and holds its charge for up to 24 hours without connection to a power source. We recommend that the Go Hub be kept docked in its charging cradle when you are at home.


•    Automatic Fall Detection Pendant
o    Up to 18 months battery life
If Pendant battery is low, the App will send a notification when there is approximately 3 months of battery life remaining. You or the caregiver can notify Homelife Care support to tell them the Pendant battery is low and ask for replacement. The replacement Pendant with a new battery will be mailed to the user’s home. The old Pendant with the low battery will need to be mailed back to Homelife Care in a pre-addressed envelope with paid postage that we will send you. There is no cost to replace the Pendant.

•    Voice Enabled Device
o    Two-year battery life
If the Voice Enabled battery is low, the App will send a notification when there is approximately 3 months of battery life remaining. You or the caregiver will need to buy and replace the batteries with two (2) C batteries. If you or the caregiver need help replacing the batteries, please call Homelife Care support.

INSTALLATION AND OPERATION

Can I talk through the Pendant, Voice-Enabled Device (VED), Family App, or Hub?

The Automatic Fall Detection Pendant, VED, and Family App, do NOT offer two-way communication with the monitoring center. However, the At Home Hub and the Go Hub each have a built-in speaker and microphone. By pressing the “Help” button on your Hub, you can speak with one of our trained Care Professionals for emergency assistance.

No. Homelife Care provides FREE professional installation of your system. So relax – we’ll handle it. Our trained Cox professionals will install and activate your Homelife Care System and will teach everyone in your family how it works.

No. The Hub is a cellular device that operates independently, without the need for a landline or Internet connection. When the Hub is activated, it connects directly with our Emergency Monitoring Call Center.

In the event that you are unable to speak, or the emergency responder can’t hear you, our Care Professionals will contact emergency response and send them to your location. Below are the steps that happen in an emergency event:
•    Step 1: Homelife Care will call the senior on phone number listed. If unable to reach:
•    Step 2: Homelife Care will contact emergency services and dispatch
•    Step 3: Homelife Care will contact emergency contacts in the order listed. If any of the contacts confirm a false alarm:
•    Step 4a: Homelife Care will contact dispatch to cancel. If unable to clear:
•    Step 4b: Homelife Care will confirm status with EMS (i.e., transport, services delivered on sight, or false alarm)

The length of time responders take to respond depends on the local authorities available in your area – we cannot provide an estimated time.

It’s OK.  False alarms sometimes happen, and you won’t be charged by Homelife Care for any accidental system activations.  Any fees for response by emergency services, including for false alarms, are based on your area’s laws for ambulatory and emergency services.

Get more support from Cox

Having the talk

Not sure how to talk to your loved ones about a medical alert system? We can help.

 

Learn more

Power of Attorney

Find out how we handle Power of Attorney


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A safer, smarter home

Make home safe and simple for your loved one with Homelife Security and Automation.


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